THIS SITE IS CONTROLLED, MAINTAINED AND OPERATED BY HONG KONG ACCREDITED DIAMOND EXCHANGE LIMITED (“HKADE” OR “WE” OR “US”), ACTING ON BEHALF OF ITS OWN AND HONG KONG ACCREDITED DIAMOND LABORATORY LIMITED (“HKADL”), INCLUDING THEIR RESPECTIVE SUBSIDIAIRES, AFFILIATED COMPANIES, BRANCHES AND REPRESENTATIVE OFFICES (COLLECTIVELY, THE “HKADE GROUP”). THESE T&C’S ARE A LEGALLY BINDING AGREEMENT BETWEEN HKADE AND ANYONE WHO USES THIS SITE (“USER” OR “YOU”). THE ACCESS OF THIS SITE OR THE USE OF ANY OF THE ONLINE SERVICES AVAILABLE AT THIS SITE IMPLIES THAT YOU ACCEPT THESE T&C’S. IF YOU DO NOT ACCEPT THESE T&C’S, PLEASE DO NOT CONTINUE TO ACCESS THIS SITE AND DO NOT USE ANY OF THE ONLINE SERVICES AVAILABLE AT THIS SITE.
1.1 HONG KONG ACCREDITED DIAMOND EXCHANGE LIMITED (HKADE) AND HONG KONG ACCREDITED DIAMOND LABORATORY LIMITED (HKADL) ARE INCORPORATED AND REGISTERED FOR CONDUCTING BUSINESS IN HONG KONG. THEIR REGISTERED OFFICES ARE SITUATE AT UNIT 730 STAR HOUSE, 3 SALISBURY ROAD, TST, KLN., HONG KONG.
1.2 THESE T&C’S ARE GOVERNED BY THE LAWS OF HONG KONG. BY CONTINUING TO ACCESS AND USE THIS SITE, YOU UNCONDITIONALLY AND IRREVOCABLY AGREE THAT ANY DISPUTE ARISING FROM THE ACCESS AND USE OF THIS SITE SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF HONG KONG.
1.3 HKADE GROUP MAKES NO REPRESENTATION THAT THE INFORMATION AND MATERIAL CONTAINED IN THIS SITE IS APPROPRIATE FOR ACCESS OR USE IN JURISDICTIONS OUTSIDE HONG KONG. TO THE EXTENT THAT THE DISTRIBUTION OF MATERIAL CONTAINED IN THIS SITE MAY BE RESTRICTED IN ANY JURISDICTIONS BY LAW, IT IS YOUR SOLE AND ABSOLUTE RESPONSIBILITY TO FIND OUT WHAT THOSE RESTRICTIONS AND LEGAL REQUIREMENTS ARE, AND HOW TO OBSERVE AND COMPLY WITH THEM.
2.1 Data, including prices, may be inaccurately displayed on our site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are subject to change without notice.
2.2 We make every attempt to ensure that the content and information contained in our site and our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs. Depending on your computer monitor setting, colour and size may also vary.
2.3 For products listed for selling by our users, we provide the measurement of our products based on submitted specifications by sellers. During our verification process, recognised gemological tolerances may be accounted. The results documented in HKADL report refer only to the diamond described in submitted report, and are obtained using the techniques and equipment used by HKADL at the time of examination. The report is not a guarantee or valuation.
2.4 The information and material contained in this site is provided "as is" for general information and indication purposes only and is subject to change without notice. We make no representation as to and does not warrant the accuracy, adequacy or completeness of any such information or material and you should not rely on it as accurate, adequate or complete.
2.5 We expressly disclaim liability for errors or omissions in such information and material. We give no warranty of any kind, whether implied, express or statutory, including without limitation as to merchantability, fitness for a particular purpose, title, non-infringement of third party rights or freedom from computer virus, in respect of such information and material.
2.6 Some information contained in this site has been provided by or taken from third party sources which were believed by us to be reliable. We have not verified and does not warrant or represent that such information is accurate, complete or fair.
2.7 HKADE may provide links to web pages and content of third parties as a service to those interested in such information. We do not monitor or have any control over any third party content or sites, and do not guarantee the accuracy, adequacy or completeness of any third party content or sites. Inclusion of hypertext links at our site does not imply any endorsement by us of any material on the linked sites, and users who use these links and third party content shall do it at their own risk.
3.1 To the fullest extent permitted by law, we (including our officers, employees, directors, agents and consultants) exclude liability for any direct, indirect, consequential, special or incidental damage, loss or expense, whether caused by negligence or otherwise, which has arisen directly or indirectly from your use of or reliance on any information or material contained in our site, the purchase or use of our products and services, or that resulted from mistakes, omissions, interruptions, deletion of files or emails, viruses, delays in operation or transmission or any communication failure of the site or our services.
3.2 To the fullest extent permitted by law, if our liability cannot be excluded in full or partially, our liability is limited to a total sum of HK$100 only for all your direct and indirect damages, loss and expenses incurred at all times.
3.3 Any software or computer programming downloaded from this site is downloaded at your own risk. We do not accept liability for any loss or damage, whether direct or indirect and howsoever caused, resulting from any computer viruses, trojan, worms or other malicious items or processes arising from your use of software downloaded from this site.
3.4 We may run advertisements and promotions from third parties on our site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than HKADE, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. We are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings or as the result of the presence of such third party advertising material on our site.
4.1 The information and material contained in this site should not be regarded as an offer or solicitation to buy or sell investments, or the provision of investment advice to anyone.
4.2 The use of the products or services described in this site may not be permitted in some countries. You are solely and absolutely responsible for complying with the laws and regulations of the jurisdiction(s) in which you reside or from where you access this site. If in doubt, you should check with your local regulator or authority before requesting further information.
4.3 This site does not constitute an offer on the part of HKADE to provide any of the products or services described herein to persons or entities residing in any country where such offer is not authorised for distribution in such country or where local laws or regulations in such country do not permit the use of such products or services.
4.4 The products and services on this site are available at the discretion of HKADE, and may be withdrawn or amended at any time without notice. The full range of products and services may not be available in all locations or to all users. Fees, commissions and other charges may apply to certain services.
5.2 Our site includes product review features, discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our site (the “User Content Areas”). You agree to use these User Content Areas in accordance with our user content policy (the “User Content Policy”) published by us from time to time. A copy of our User Content Policy is appended hereto as Appendix B and form part of these T&C’s.
5.3 To make purchases on our site, you may make the selection of products, add them to the online shopping cart, check out and proceed to payment. When we receive your payment, we will arrange for delivery subject to our T&C’s, including the appendices which form part of the T&C’s. By making purchases on our site, you agree to be bound by our payment policy (the “Payment Policy”, see Appendix C), our policies for shipping, transfer of risks and insurance (the “Shipping, Transfer of Risk and Insurance Policy”, see Appendix D), our product return or exchange policy (the “Return Policy”, see Appendix E) and our Verification Report Policy (the “Verification Report Policy”, see Appendix H).
5.4 By listing your diamonds on our platform for sale, you agree with our listing policy (the “Listing Policy”, see Appendix F) our policy on Kimberley Process Certification Scheme (the “Kimberley Process Policy”, see Appendix G), our Verification Report Policy (the “Verification Report Policy”, see Appendix H) and our Mounting Service Policy (the “Setting and Mounting Service Policy”, see Appendix I).
5.5 The above appendices, as with other terms of these T&C’s, are subject to modification and change by us from time to time. You are reminded to visit this site regularly to keep yourself update on these changes and modifications.
6.1 All contents of this site including, without limitation, the designs, text, graphics, pictures, look and feel, data, software, links and sounds are the proprietary property of HKADE Group, are protected by copyright, patent, trademark and other laws and regulations relating to intellectual property protection, and may not be copied, downloaded, distributed or published in any way without the prior written consent of HKADE.
6.2 All the trade names, marks and logos used in this site and relating to the companies within HKADE Group or to our products or services, whether registered, pending registration or unregistered, are the intellectual property rights owned by HKADE Group unless otherwise stated. No permission or licence will be granted for the use of any such trade names, marks or logos without the prior written consent of HKADE Group.
6.3 In respect of any information or material which you submit to us at this site (including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or any other information), you acknowledge and agree that such information or material is non-confidential in nature and shall become the sole property of HKADE. We have exclusive and unrestricted right to use and disseminate such information or material for any purpose we deem necessary, including without limitation the copying, transmission, distribution and publication thereof, without acknowledgement or compensation to you. You grant HKADE the right to use the name that you submit in connection with such content, if we so choose. You further represent and warrant that (a) you own and control all of the rights to the content that you submit; (b) the content is accurate and not misleading; and (c) the use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.
6.4 We adopt a policy of terminating and barring, in appropriate circumstances and at our sole discretion, site users or account holders who are deemed to be repeated infringers. We may also at our sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeated infringement.
7.1 Dealers in precious stones are classified as Designated Non-Financial Businesses and Professions (“DNFBPs”) by the Financial Action Task Force (“FATF”), the international policy-making body for anti-money laundering (“AML”) and “Combating the Financing of Terrorists” (“CFT”) measures. In Hong Kong, suspicious transactions are managed by Joint Financial Intelligence Unit (“JFIU”), which is jointly run by Hong Kong Police Force and Hong Kong Customs & Excise Department.
7.2 We put in place internal control systems with the view to complying with the AML and CFT measures, recommendations and guidelines published by FATF, JFIU and the Narcotics Division of Security Bureau of Hong Kong, and to prevent and report any suspicious activities and transactions. We may request our users and customers to provide us with Know-Your-Customer (“KYC”) information and supporting documents, and will review such information from time to time. For corporate users, we will request for information and documentary proof of its beneficial owners. For sellers of products, we may demand documentary proof of the origin, source, and the time and cost of buying of your products.
7.3 We are under statutory obligations to report any suspicious transactions to JFIU. Under the statutory requirements, we will not inform the relevant user or customer about our report to JFIU, whether in advance or afterwards.
7.4 We also reserve the right to reject the request for processing and effecting of any transactions (including payments, listing of products, purchase orders, sales orders and requests of refund) which in our absolute discretion and opinion might cause AML/CFT concerns. In particular, we reserve the right to reject any third party payment (whether inbound or outbound) or the use of cash or bearer instruments, and we will reject any request for invoicing over or beneath the actual price.
You hereby agree fully and effectively to indemnify and to keep indemnified HKADE Group (including our officers, employees, directors, agents and consultants) against any action, liability, cost, claim, loss, damage, proceeding or expense (including legal fees, costs and expenses on a full indemnity basis) suffered or incurred by us arising from (or which is directly or indirectly related to): (a) your access to and/or use of this site except where you have fully complied with any guidelines, procedures or instructions relating to the proper use of this site from time to time notified to you by the Group whether on this site or otherwise and have exercised reasonable care in using this site; or (b) any breach or non-observance by you of any of these terms and conditions.
HKADE Group may terminate this agreement, your access to this site and your use of the online services available at this site at any time with or without cause or notice.
HKADE Group reserves the right in its discretion to change any information or material contained in this site and the terms and conditions on which this site may be used, or any related policies or guidelines. Any change or modification will be effective immediately upon posting of the revisions on the site. Your continued use of the site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications.
If any provision of these T&C’s shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from the remainder of the T&C’s and shall not affect the validity and enforceability of any remaining provisions.
12 FORCE MAJEURE
HKADE will not be responsible for any damages suffered by you in force majeure events such as disruptions or unavailability of the internet, telecommunication infrastructure, power interruptions, riots, traffic jams, strikes, company disruptions, interruptions in supply, fires and floods, and any other events which are beyond our control or without any gross negligence or willful default on our part.
If there is any inconsistency between the English and versions in other languages of these T&C’s, the English version shall always prevail.
We are committed to comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of the Hong Kong). We designate specific employees to handle your Personal Data to ensure compliance and the maintenance of high standard of information security and confidentiality.
By continuing to access and use our site, you are deemed to have consented to our collection, use, disclosure, retention, protection and deletion of your Personal Data.
1. Information collected by us
1.1 "Personal data" means any personally identifying information or data from which it is practicable for the identity of an individual to be ascertained.
1.2 We may collect information in various ways, such as when you provide it at our location, on our websites, through our apps and social media channels, at our events, through surveys, via text messages or on the telephone. The types of personal information we may collect include:
(a) Contact information (such as name, postal address, email address, and mobile or other telephone number);
(b) login name, password and security answers;
(c) payment information (such as your payment card number, expiration date, authorization number or security code, delivery address, and billing address);
(d) listings, purchase and transaction information;
(e) customer service information (such as customer service inquiries and comments);
(f) photographs, comments and other content you provide;
(g) information regarding your personal or professional interests, date of birth, marital status, demographics, and experiences with our products and contact preferences;
(h) contact information you provide about friends or other people you would like us to contact; and
(i) information we may obtain from our third-party service providers.
1.3 When you visit our websites, open our emails, use our apps or interact with our tools, widgets, plug-ins, our staff, partners, affiliates and/or other third parties, we may collect certain information by automated means, such as cookies, web beacons, web server logs and other latest tracking technologies. The information we collect in this manner includes but not limited to IP address, internet service provider (ISP), unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs and exit pages, information on actions taken on our site, and dates and times of website visits.
1.4 Through these automated collection methods, we obtain “clickstream information” which is a log of the links and other content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored.
1.5 We may link certain information elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies.
1.6 The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is collected directly by the providers of the features and is subject to the privacy policies or notices of these providers. To the extent permitted by applicable law, we are not responsible for these providers’ information practices.
2. Use of the collected information
2.1 We may use the information described above to:
(a) Provide quality products and services on an on-going basis to you;
(b) process your payments and transaction;
(c) create and manage your account;
(d) identify your product and service preferences;
(e) offer you personalized content, including by providing customized content and advertising;
(f) send you promotional materials and other communications;
(g) communicate with you about, and administer your participation in, products, services, special events, contests, sweepstakes, programs, offers, surveys and market research that we believe may be of interest to you;
(h) respond to your inquiries;
(i) understand our customer demographics, preferences, interests, and behavior;
(j) improve marketing and promotional efforts, and overall customer experience;
(k) operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products and customer base; performing information analytics; and performing accounting, auditing and other internal functions);
(l) reduce credit risk and manage collections;
(m) verify your identity;
(n) protect against, identify and prevent fraud, abuse and other unlawful activity, claims and other liabilities;
(o) comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies, and
(p) other uses with your consent.
2.2 We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.
2.3 We also may use the information in other ways for which we provide specific notice at the time of collection.
2.4 We use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as (i) customizing our users’ visits to our websites and apps, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our websites and apps, and (iii) managing our websites, apps and other aspects of our business. To the extent required by applicable law, we will obtain your consent before collecting information using cookies or similar automated means.
2.5 We may use third-party analytics services on our websites and apps. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyse your use of our websites and apps. The information collected through these means (including IP address) may be disclosed to these analytics providers and other relevant third parties who use the information, for example, to evaluate use of the website or app.
3. Interest-Based Advertising
3.1 On our websites and apps, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served.
3.2 You may see certain ads on other websites because we engage third-party ad buying networks. Through such buying networks, we can target our messaging to users through demographic, interest-based and contextual means. We can track your online activities over time by collecting information through automated means, including through the use of third-party cookies, web server logs, pixels and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect on our behalf includes information about your visits to websites that serve our advertisements, such as the pages or advertisements you view and the actions you take on the websites. This information collection takes place both on our websites and on third-party websites that participate in these ad networks. This process also helps us track the effectiveness of our marketing efforts.
3.3 We may use adwords remarketing service to advertise on third party websites to previous visitors to our website. Such remarketing tool is a behavioural targeting service provided by third party. It connects activity on our website with the related advertising network. Adwords remarketing tool displays relevant advertisements to you based on pages of the website that you have viewed by placing a cookie on your computer. This cookie does not identify you or give us access to your computer. The cookie allows us to show you relevant advertisements based on your previous browsing of our website.
3.4 To the extent required by applicable law, we will obtain your consent before using your information for interest-based advertising.
4. Information sharing
4.2 Unless you raise your objection with our Personal Data Collection Officer (see contact details at the end of the policy), to the extent permitted by law, we may share information about you with other third parties for those parties’ own purposes, such as to offer products or services that may interest you.
4.3 Your information may be used and/or disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which case information would be transferred as one of the business assets of the Group.
4.4 We may, and we may authorize third parties to, create aggregate records from personal information by excluding information that makes the information personally identifiable. We may use and disclose, and authorize third parties to use and disclose, aggregate information at our discretion.
4.5 We may use and/or disclose information about you (i) if we are required to do so by law or any legal process; (ii) to law enforcement authorities or other government officials; (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity; and (iv) for identifying and taking legal action against you for any reason whatsoever including but not limited to recovering from you any money you owe us.
5. Your right to access and correct information
5.1 You may at any time request access to and correct personal data relating to you in any of our records. You may also ask us to delete you or your personal data from any active mailing or distribution list. To exercise any of your rights, please contact our Personal Data Collection Officer (see contact details at the end of the policy). In response, we may ask you to provide certain details about yourself so that we can be sure you are the person to whom the data refers. We are required to respond to your requests within 40 days, but we may charge you a reasonable fee for doing so.
6.1 When you use our websites and apps, both we and certain third parties (such as our advertising networks, digital advertising partners and social media platforms) may collect personal information about your online activities, over time and across third-party websites. Certain web browsers allow you to instruct your browser to send Do-Not-Track (“DNT”) signals to websites you visit, informing those sites that you do not want your online activities to be tracked. Our websites and apps are not designed to respond to all types of DNT signals or similar mechanisms from browsers as there is no common, industry-accepted standard for doing so. Thus, information about your online activities may continue to be tracked on our site and used to maintain our website’s functionality and for our own analytics purposes described in this Privacy Notice even if your browser sends us a DNT signal. However, when we recognize a relevant DNT signal, we aim to suppress the third-party tags that are used to recognize your computer once you navigate away from our site and which are used to present you with our advertisements.
6.3 We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. While we strive to safeguard your information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
6.4 You also understand security of your information also relies on your protection of your password. You must not share your password with anyone.
6.5 Information provided by you will be retained for as long as the purposes for which such data were collected continue. Information will then be destroyed unless their retention is required to satisfy legal, regulatory or accounting requirements or to protect our interests.
7. Our Personal Data Privacy Officer
For all requests for access to data or correction of data, requests for general information regarding our policies and practices with respect to personal data, requests about the kinds of personal data that we hold, and all general questions and complaints in relation to personal data collection, please send your requests to:
Hong Kong Accredited DiamondEx Limited
Personal Data Collection Officer
Address: Unit 730, Star House, 3 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong.
For requests by post, please put your letter in a sealed envelope and clearly marked “Confidential” on the front side of the envelope.
Our site includes product review feature, discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our site (the “User Content Areas”). You are solely responsible for your use of such User Content Areas and use them at your own risk.
This User Content Policy forms part of the Terms and Conditions applicable to all users of this site for its access and use. By continuing to access and use our site, you are deemed to have consented to the User Content Policy.
1. You agree not to post, upload, transmit, distribute, store, create or otherwise publish through our site any of the following:
(a) Any message, data, information, text, music, sound, photos, video, graphics, code or other material (“User Content”) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
(b) User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local or international laws and regulations;
(c) User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual property or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
(d) User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
(e) Unsolicited promotions, political campaigning, advertising or solicitations;
(f) Personal data of any third party, including without limitation, addresses, phone numbers, email addresses, identification numbers and credit card numbers;
(g) Viruses, corrupted data or other harmful, disruptive or destructive files; and
(h) User Content that, in our sole judgment, is objectionable or which restricts or inhibits any other person from using or enjoying the User Content Areas or our site, or which may expose HKADE or users of this site to any harm or liability of any type.
2. We take no responsibility and assume no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of User Content Areas is at your own risk. As the provider of user content services, we are not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other User Content Area.
3. HKADE has no obligation to screen, edit or monitor any of the User Content posted in any User Content Area. However, HKADE reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our site at your sole cost and expense.
4. Any use of the User Content Areas or other portions of our site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the User Content Areas and/or our site.
5. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect our systems and customers, or to ensure the integrity and operation of our business and systems, we may access and disclose to third parties any information we consider necessary or appropriate, including without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content.
6. If you post User Content to our site, you grant us a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant us (including our sub-licensees) the right to use the name that you submit in connection with such content, if we so choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply will not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.
By making purchases and payments online with our site, you agree to be bound our Payment Policy.
This Payment and Return Policy forms part of the Terms and Conditions applicable to all users of this site for its access and use. By continuing to access and use our site, you are deemed to have consented to the Payment Policy.
1. Price and exchange rate:
1.1 Unless expressly stated, all the prices of our products are exclusive of shipping and insurance charges, tax, duties and customs.
1.2 Unless expressly stated, payments shall be made in Hong Kong Dollars, American dollars or Chinese Yuan.
1.3 If you make payments through credit or debit cards or payment gateways, your payments may be effected in other currencies and subject to exchange rates, fees and commissions charged by these payment agents.
2. Payment methods:
2.1 We accept Visa , MasterCard, [American Express] and UnionPay for local and international orders subject to the following conditions:-
(a) You are solely responsible for ensuring the compliance of your card limit with your bank before completing the transaction.
(b) Where applicable, you can settle the payment with multiple credit cards, subject to the conditions that: (i) the minimum payment by the first credit card must be at least 30% of the total payment; and (ii) the maximum number of credit cards to be used for each transaction is 3.
(c) You are solely responsible for settling the handling fees that might be charged by your bank or payment gateway company even in case of transaction failure or return of products.
(d) You must provide the correct secure code to confirm your identity during the transaction. We do not guarantee that your order will be approved by your bank.
2.2 For local and international orders, we also accept payments by bank wire or telegraphic transfer to our account as follow:-
Name of Account: Hong Kong Accredited DiamondEx Limited
Account Number: 012-721-1-015497-8
Bank: The Bank of China (Hong Kong) Limited
Branch Address: 1-3 Wyndham Street, Central, Hong Kong
Swift Code: BKCHHKHH
Please make the following note to the beneficiary so that the funds can be conveniently placed: “[your order, listing or transaction number]”. After making the payment, you have to send us a copy of the bank transfer or telegraphic transfer receipt by email (firstname.lastname@example.org). Payments by bank wire or telegraphic transfer are subject to the following conditions:-
(a) You liaise with your bank on the settlement of transmission fee and settle the same (if any) when you process your bank wire or telegraphic transfer;
(b) Timing for us to receive payments in good funds by bank wire or telegraphic transfer will depend on the operation and procedures of your bank. We are not responsible for any delays in effecting payments.
(c) We offer discretionary discount of up to 3% on your purchase for payment by bank wire or telegraphic transfer. This discount is applied before the shipping and insurance charges are added.
(d) We do not accept split payments by bank wire or telegraphic transfer
2.3 For local orders made in Hong Kong, you can also pay by bank cheques by observing the following procedures:
(a) After checkout on HKADE, we will send you an order confirmation via email with order details you have made. You need to print out the invoice and send it together with your bank cheque within 2 days.
(b) You have to cross the cheque and make it payable to “Hong Kong Accredited DiamondEx Limited”. You also need to write the applicable order number, customer account number and your name and contact phone number on the back of the cheque.
(c) You need to send the cheque to our office by post. Our office address is: Unit 730, Star House, 3 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong.
(e) It may take several extra working days, compared to other methods of payment, for us to reply by email, receive your cheque by post and wait for bank clearance of cheques. We are not responsible for any delays in effecting payments.
We protect your purchases with Secure Sockets Layer (SSL) encryption technology, which ensures your personal information is protected from outside parties when transmitted from your computer to our server. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthroised access to any data you provide when accessing or order from our website.
5. No assurance on request for changes or cancellation
If you would like to change or cancel an order, you may contact us by telephone +852 2652 1911 or by email@example.com. We will try our best to accommodate your order change to the extent possible prior to shipping confirmation. Any change in your order may result in shipping delays. For orders which have already been dispatched to our couriers or shipped, there is no assurance that the orders may still be changed or cancelled at your request. You are advised to think about your own needs carefully before making purchases and effecting payments.
IMPORTANT: BECAUSE OF THE VALUE OF THE PRODUCTS YOU PURCHASED, WE HIGHLY RECOMMEND YOU TO MAKE APPOINTMENT WITH US AND COLLECT THE PRODUCTS IN PERSON.
IF YOU CHOOSE TO INSTRUCT US TO DELIVER THE PRODUCTS BY LOCAL DELIVERY OR INTERNATIONAL SHIPMENT, YOU ACKNOWLEDGE THAT YOU ARE DOING THIS AT YOUR OWN RISK. BY USING OUR SITE, YOU AGREE THAT THE TITLE AND RISK OF LOSS FOR THE PRODUCTS YOU PURCHASED WILL TRANSFER TO YOU UPON THE DELIVERY BY US TO THE DELIVERY AGENT. WE WILL NOT BE RESPONSIBLE FOR ANY LOSSES OR DAMAGES DURING THE SHIPMENT OR DELIVERY PROCESS. WHILE WE MAY, AT YOUR REQUEST AND INSTRUCTION, BUY INSURANCE TO COVER THE DELIVERY AND SHIPMENT RISK, YOU SHOULD BE AWARE THAT ANY APPLICATION FOR COMPENSATION IS SOLELY THE MATTER BETWEEN YOU AND THE INSURANCE COMPANY.
This Shipping Policy forms part of the Terms and Conditions applicable to all users of this site for its access and use. By continuing to access and use our site, you are deemed to have consented to the Shipping Policy.
1. Packaging and dispatch of products
1.1 We will pack the purchased products in protective outer packaging with no indication of what is inside for safety reasons.
1.2 We will state “HKADE, Unit 730, Star House, 3 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong” as the return address for courier and insurance purposes.
1.3 We will deliver the packaged products within three business days after verification and your payment is received by us in good funds.
2. Delivery agents
2.1 If the buyer in a local order chooses to have the purchased products delivered by courier, the products will be delivered by HKADL or other reputable local courier firms chosen by us, provided that all delivery charges are solely borne by the buyer. Insurance may be bought upon the buyer’s instruction, provided that all insurance premium is solely borne by the buyer.
2.2 If the buyer in an international order chooses to have the purchased products delivered by courier, the products will be delivered by FedEx International Priority® or other reputable international courier firms chosen by us, provided that all delivery charges are solely borne by the buyer. Insurance may be bought upon the buyer’s instruction, provided that all insurance premium is solely borne by the buyer.
2.3 At present, international shipment covers many countries in the world, except the followings for import: China, Russia, Lao, Myanmar, Latin America and Africa. However, we reserve the right to add countries to the list above from time to time, and we reserve the right to reject any delivery or shipment request on a case-specific basis.
3. Email confirmation on shipment
3.1 After you choose to have the products delivered by courier, you will receive an email (the “Confirmation Email”) from us setting out the following shipment details: (a) a shipping reference number by which you can follow up on the shipment with our delivery agent; (b) the estimated time for delivery provided by the delivery agent; and (c) details about the insurance company and the claims process, if you choose to buy insurance.
3.2 If you do not receive the Confirmation Email within three business days of payment, you should contact us by phone or by email.
4. Delivery process
4.1 The estimated delivery time was provided by the delivery agent based on their indicative projection by reference to normal circumstances only. We are not responsible for any delay in delivery beyond the estimated time.
4.2 The delivery agent will schedule the delivery of the products between Monday to Friday between 9am to 6pm (excluding local public holidays). Delivery appointment is subject to cancellation in case of adverse weather conditions.
4.3 The products will be delivered at the address you stated upon purchase. Since all deliveries require a signature on receipt, the delivery agent does not normally accept requests for delivery to any post-box addresses.
4.4 The delivery agent will normally accommodate only up to two requests for rescheduling delivery time for each purchase. Should you fail to sign on delivery, the delivery agent may deliver the products back to our office for storage. You may contact us for re-delivery but you will be solely responsible for the additional storage, shipment and administration fee.
4.5 In case of arranging for pick-up or return, you must follow the instructions below:
(a) All packages must be double boxed, include the tracking number on the inner box. Make sure the inner box is not a small jewellery box that may be easily disposed.
(b) All packages must be properly packed and sealed to with stand the course of transit.
(c) All packages must be picked up at a shipper location, handed to a carrier staff driver or taken to a carrier staffed location. Do not use unmanned drop boxes.
5. Customs and tax
5.1 You will be solely responsible for checking whether the products you purchased can be lawfully and legally imported into the destination country. Our products may not be designed in accordance with the standards, specification and labeling requirements of the destination countries. If in doubt, you are solely responsible for the checking with the local authorities.
5.2 Shipment of the products purchased may be subject to opening and inspection by local custom authorities. Information about your order, shipment and diamonds contained therein may be communicated to the delivery agent and the custom authorities as part of the custom clearance process.
5.3 The custom office of the destination countries may impose custom fees, import duties, taxes and other charges (the “Custom Charges”) to your orders where applicable. You will be solely and wholly responsible for settling the Custom Charges.
5.4 We recommend you to seek advice from the local custom office on the Custom Charges. We have no control over the Custom Charges and are not in the position to provide you with such information. In addition, the customs and tax requirements may be subject to change from time to time without our knowledge.
5.4 When your products arrive at the customs, the delivery agent or the customs officer may contact you to arrange for payment of the Custom Charges. We are not responsible for facilitating or conveying such communications.
5.5 In some circumstances, the delivery agent is required to pay the Custom Charges in advance on your behalf. The delivery agent will issue a bill providing details of such payment for your settlement afterwards.
6. Passing of risk and insurance
6.1 Title and risks for products purchased will transfer to you upon dispatch of the products to the delivery agent.
6.2 At your request and instruction, we will assist you in buying insurance to cover the risks between the moment the products you purchased leaves us up to and until the moment when it arrives at your designated address for delivery.
6.3 Aon Commercial Insurance Agencies Hong Kong Limited is our global insurance partner which we recommend to buyers. However, buyers are free to arrange for insurance coverage with their own service providers, provided that the necessary information relating to your buying of insurance is provided to us in advance.
6.4 To ensure insurance coverage of your items, you must follow the instructions stated in 4.5 when you arrange pick-up or return services.
6.5 IMPORTANT NOTICE ON FRAUD: The insurance coverage does not cover claims arising directly or indirectly from fraud or dishonesty or negligence, including but not limited to credit card fraud, check fraud, C.O.D. fraud, mail fraud or any fraud on behalf of the shipper/recipient or their employees.
This Return Policy forms part of the Terms and Conditions applicable to all users of this site for its access and use. By continuing to access and use our site, you are deemed to have consented to the Return Policy.
1. Seven-days Return Policy
1.1 Within seven days of recipient of the products, you may return them (the “Returned Products”) for an exchange or refund provided always that: (a) the Return Products are in their original condition; and (b) you reimburse or settle the shipment and insurance charges and other related costs.
1.2 We will hold your payment for seven days before transmitting the funds to the seller of the diamond products. Therefore, if you seek to return products beyond the seven-days period, we may not be able to process your exchange or refund requests.
1.3 In order to make a request for exchange or refund, you need to comply with the following procedures:
(a) In order to make a request, you need to send an email to us on services]@hkade.com.hk with the title “Request for refund” within 7 days after you acknowledged receipt of the products. Your email must contain all relevant details of your order to enable us to effect quick processing.
(b) Within 3 business days, we will revert to you with a return authorisation code (the “Return Code”) and schedule a time with you to pick up the Returned Products.
(c) You shall pack the Returned Products in their original purchase condition and all product documentation (including, inter alia, the original lab report certified by GIA or AGS and diamond certificate prepared by HKADE). You shall also write the Return Code on the return slip found at the bottom of the original invoice and stick the slip on the outside of the package you are returning.
(d) Our courier will pick up the Returned Products at the scheduled time and ship it back to our office for inspection.
(e) Upon receipt of the Returned Products, we will (i) send you a confirmation email for acknowledgment of receipt within 3 business days; and (ii) conduct inspection of the Returned Products at the laboratory at HKADL within 7 business days.
(f) Upon satisfaction of the conditions of the Returned Products, we will contact you by email or by phone to arrange for an exchange or refund.
(g) In all cases of successful processing of a refunding and exchange request, you hereby authorize us to deduct from the refunding payment: (i) a sum of HK$500 as administration charge and (ii) all other relevant charges including shipment and insurance charges. After the deductions, we will make arrangements for the repayment of the proceeds to your designated bank account through bank transfer or credit card used for your purchase.
(h) In all cases of successful processing of an exchange request, we will credit the amount on our system and apply such credit to settle any amount due from you on your next purchases.
(i) You may not be eligible for an exchange or refund in any of the following situations: (i) you fail to obtain the Return Code before you ship the Returned Products; (ii) you improperly pack the Returned Products; (iii) you fail to include the diamond grading reports and other relevant certificate when you return the Returned Products; (iv) the Returned Products are partially or fully altered or damaged; (v) the Returned Products you purchased were part of our promotion or discount program; or (vi) the Returned Products you purchased were not stated as “Seven-days Return” available.
2. Refund for damaged diamonds
If the diamonds you ordered arrive in a damaged condition, you should immediately inform us and follow the return or exchange procedures set out in the Return Policy. Upon receiving your notice, we will hold your payment on your behalf and not proceed to transfer to the seller. After inspecting the Returned Product, if we conclude that your request for refund is successful, we will arrange for a full refund to your designated account within 7 business days.
By listing your diamonds on our website for sale, you agree to be bound our Listing Policy.
This Listing Policy forms part of the Terms and Conditions applicable to all users of this site for its access and use. By continuing to access and use our site, you are deemed to have consented to the Listing Policy.
1. Listing Criteria
1.1 All the diamonds you list (excluding finished diamond jewellery) for sale on our site must be GIA or AGS certified white diamonds with the corresponding lab certifications acceptable to us; and
1.2 All the diamonds you list (excluding finished diamond jewellery) for sale on our site must weigh at least 0.50 carat or above.
1.3 If the diamond you list for sale on our web site is mounted (excluding finished diamond jewellery), upon HKADE’s request, you have to unmount your diamond. You undertake that the information and description you provided in respect of your diamond would be consistent throughout the unmounting process.
1.4 You may unmount your diamond by engaging a third party or the HKADE Group. If you engage the HKADE Group to unmount your diamond, you hereby expressly agree that HKADE Group shall not be liable for any damage caused to the diamond during the unmounting process.
1.5 You may elect to sell the metal part of your unmounted diamond via HKADE website. HKADE Group is entitled to rely on the description provided by you in respect of the metal part, although HKADE Group will conduct limited verification on the actual composition of the metal part of your unmounted diamond.
2. Seller’s Representations and Warranties
By listing your diamonds on our website, you represent, warrant and covenant that:
2.1 You have provided the accurate information and description including as to the quality, characteristics, weight, grade, colour, cut, defects of your diamonds;
2.2 The corresponding lab certificates of the diamonds provided by you are valid and original;
2.3 Your diamonds were purchased or obtained from legitimate source of supply, using legitimate source of money;
2.4 You are aware of the Kimberley Process and the laws and regulations in the countries in which you do business and that you are and will continue to be in full compliance with such process, laws and regulations; and
2.5 You will not directly negotiate with any buyer or potential buyer, or anyone who has seen the item(s) you are offering on HKADE or become aware that you are offering such Item(s) through HKADE, in any attempt to circumvent the listing system of HKADE web site, whether for the purpose of avoiding the payment of fees to HKADE or otherwise.
3.1 Before listing on our web site, you have to identify yourself as a corporate or individual seller. This will affect the actions you need to take in the out-of-stock situation described in 4.1 below.
3.2 To register an account as a corporate seller, you have to provide us with documents to prove the corporate status of your company, including but not limited to, incorporation certificate, memorandum of association and register of directors and shareholders. Our staff may contact you for further documents if necessary.
3.3 To register an account as an individual seller, you have to provide us with your personal identification documents, including but not limited to, identification card or passport and address proof, your full name, your contact email, your contact numbers and your bank information for payment purposes.
4. Listing Method
You may choose one of the following methods to list your diamond for sale on our website:
4.1 Standard Listing:
(a) You can list your items on our website providing:
(i) the information of your diamond including its specification and the proposed listing price, together with a soft copy of the lab certifications;
(ii) your bank account details; and
(iii) your contact information.
(iv) listing fee (at the prevailing rate of HK$50 per item, subject to changes which is notified by us on our web site from time to time) by way of bank transfer / cash / cheque / credit card payment / any other payment gateway acceptable to us]. The listing fee is non-refundable if the sale of your product on our web site is unsuccessful.
(b) We have the right to consider all the information and certification of your diamond and in our absolute discretion decide whether to de-list the information of any false listings on our website for sale.
(c) Once a buyer places an order of purchase of your diamond on our website (the “Purchase Order”), we will contact you by email.
(d) You are required to send us, by courier or in person, the diamond and the corresponding original certification which must be received by us within two working days from the date of the Purchase Order. You are also required to pay us the listing.
(e) Upon receipt of your product, HKADL will then verify the diamond within 7 working days.
(f) A verification fee will be charged on the verification process and can be waived if your diamond is successfully sold on our web site.
(g) A sale commission will be included in the listing price on the successful completion of the sale of your diamond on our web site. The sale commission will be directly deducted from the sale proceeds of your diamond collected from the buyer. Upon your payment of the sale commission, the listing fee will be refunded to you.
(h) Out-of-stock situation: Once the listing of the sale of your diamond is published on our web site, you should use your best endeavour and good faith to make sure you are able to meet the Purchase Order.
(i) Corporate seller:
(1) If the diamond described under the published specification is out-of-stock, you should de-list such item immediately from our web site; and
(2) If the diamond described under the published specification is out-of-stock upon purchase on our web site, you should provide at least two alternative diamond(s) together with their corresponding original eports to enable the buyer to choose from them. The buyer shall have the right to accept or reject the alternative offer(s) in his/her absolute discretion.
(ii) Individual seller:
(1) If the diamond described under the published specification is out-of-stock, you should de-list such items immediately from our web site; and
(2) we will reserve the right to confiscate your listing fee as buyer’s compensation and our handling fee.
4.2 Consignment sale:
(a) The process of consignment sale is similar to the standard listing procedures set out in Paragraph 4.1 above. However, under consignment sale, you are required to courier to us your diamond and the corresponding original certification for verification, before you list the information of your diamond on our website for sale.
(b) Under consignment sale, no “out-of-stock” situation as stated in Paragraph 4.1(h) above will arise.
5. Payment after successful transaction
5.1 Once the transaction with the buyer is completed, we will notify you by email.
5.2 Within 30 days of the date of our email or any other dates agreed in merchant agreement, we will make arrangement for payment of the proceeds to your designated bank account through bank transfer.
5.3 We will pay you in Hong Kong dollars. If your bank account can only accept currencies other than Hong Kong dollar, we reserve the right to settle payment in the currency accepted by your bank account, based on the exchange rate on the transaction day. In that case, you will be solely responsible for the risk of any exchange rate fluctuation, foreign currency restrictions and handling fees charged by banks.
5.4 The bank account you designate to make payment to must be registered under your name. We reserve the right to reject any request or instructions to effect payment through third party bank account.
6. Your warranties
6.1 By listing your product on our web site for sale, you represent and warrant that you own the absolute title of your product, you will be able to deliver the product and meet the purchase order, and that all information provided by you in respect of your product is in all respect true, accurate, complete and not misleading.
6.2 Products without original corresponding certifications will not be accepted and will be regarded as false listings.
6.3 HKADE reserves the rights to suspend any user accounts if it receives any reports or complaints on any unusual activities.
6.4 By listing your product on our website, you authorize HKADE to sell your product on our website and via any secure third parties on your behalf. You also authorize HKADE to take fees from both yourself and the buyer and to enter into sale and purchase transaction with Buyer on your behalf.
6.5 By listing your product on our website, you agree to support the Kimberley Process Certification Scheme and you authorize HKADE to sell your listed product to potential buyer on our website, affiliates or via any third parties.
You hereby indemnify HKADE, its subsidiaries, affiliates, officers, agents, and other partners and employees and hold them harmless from any loss, liability, claim, demand, fees and expenses due to or arising out of your use of the services of HKADE, including, without limitation, any claim arising from your breach of any of these terms and/or any breach of your representations and warranties set forth above.
8. Ownership of Products and Sale Proceeds
8.1 HKADE will not become the ultimate purchaser of any product delivered by you. HKADE provides no commitment to the User or Seller that any Product delivered to HKADE will be sold at all.
8.2 HKADE only holds the products for and on your behalf, pending completion of purchase by the Buyer. At all times, the Product remains as the absolute property of the User or Seller until and unless the transfer of title is completed by the Buyer. At no times will HKADE hold the legal or beneficial ownership of the products, nor shall any products form part of the assets or properties of HKADE.
8.3 HKADE maintains segregated settlement bank accounts to keep the sale proceeds for products. When Buyer settles payment for the purchase of products, he shall follow the payment instructions of HKADE and pay all sale proceeds into HKADE’s designated settlement account.
We are fully supportive of the international effort of the Kimberley Process Certification Scheme (the “KPCS”). We endeavour to ensure the diamonds traded on our platform is fully compliant with the KPCS.
1. Before you list your diamonds for selling on our platform, you will be requested to provide the necessary document to prove that your diamonds are KPCS compliant, including a “Kimberley Process Certificate” that meets the minimum standard listed in the document “Kimberley Process Certification Scheme” published by the website of Kimberley Process: http://www.kimberleyprocess.com/en/kpcs-core-document.
2. By listing your diamonds for selling on our platform, you are deemed to have confirmed and declared as follows:
2.1 You represent, warrant and covenant under penalty of perjury that you are aware of the Kimberley Process and the laws and regulations in the countries in which you do business and that you are and will continue to be in full compliance with such process, laws and regulations.
2.2 The diamonds listed by you on our site were purchased or obtained from legitimate sources not involved in funding conflict and in compliance with United Nations Resolutions and any other relevant local laws, including without limitation in relation to anti-money laundering, counter terrorist financing or otherwise. You hereby guarantees that these diamonds are conflict-free, based on personal knowledge and/or written guarantees provided by the supplier of these diamonds.
We make our best effort to ensure the correctness of the details in the verification reports prepared by HKADL (the “Verification Report”), but these reports are prepared for the sole purpose of providing reference information for the buyers, and are not guarantee, valuation or appraisal of the products. The HKADE Group makes no representations or warranties contained in the Verification Reports.
The Verification Report Policy forms part of the Terms and Conditions applicable to all users of this site for its access and use. By continuing to access and use our site, you are deemed to have consented to the Verification Report Policy.
1. The Verification Report
1.1 The Verification Report contains only the verification results of the physical specifications of the product stated in the GIA/AGS Diamond Grading Report, with recognized gemological tolerances, submitted by the user after it has been graded, tested, examined, and analyzed using the techniques and equipment of HKADL at the time of the examination.
1.2 The results of any other verification performed on the product may be different from the result contained in the Verification Report depending on:
(a) when, how and by whom the product was examined; and
(b) the changes and improvements in techniques and equipment that may have occurred to enable the examiner to detect, among other things, the use of processes for altering of the characteristics of a product which was previously undetectable by HKADL, or alterations which became reversible, even if the process remains undetectable.
2 Limitation of liability of the Group
2.1 We expressly deny any liability of the HKADE Group, its employees and affiliates for any loss, damage or expenses, or any special direct or indirect, incidental, exemplary, punitive, statutory or consequential damages, including but not limited to, loss of profits resulting from any error in or omission from the Verification Report or from the issuance of or use of the Verification Report.
2.2 We expressly remind the users and buyers not to rely on the information contained in the Verification Report as guarantee, valuation or appraisal of the products. We expressly deny any liability of the HKADE Group, its employees and affiliates for any loss, damage or expenses, or any special direct or indirect, incidental, exemplary, punitive, statutory or consequential damages, including but not limited to, loss of profits resulting from your reliance on the information in the Verification Report.
By selecting your jewellery design and making payments with our site, you agree to be bound our Setting and Mounting Service Policy.
This Setting and Mounting Service Policy forms part of the Terms and Conditions applicable to all users of this site for its access and use. By continuing to access and use our site, you are deemed to have consented to the Setting and Mounting Service Policy.
Setting or mounting services provided by HKADE jewellery partners:
1.1 HKADE Group does NOT provide any setting or mounting services. If you want to mount your diamond purchased via HKADE website to a ring, pendant or any jewellery, you may engage HKADE jewellery partners for their setting or mounting services. HKADE Group has no responsibility for any damage incurred to your diamond purchased via HKADE website during the setting or mounting services.
1.2 HKADE Group takes no part in the setting or mounting services provided by HKADE jewellery partners. HKADE will, on behalf of HKADE jewellery partners, receive payment from the user and arrange delivery of your diamond purchased via HKADE website for setting or mounting services on your request to the HKADE jewellery partners. HKADE Group has no responsibility for the condition of the set or mounted diamond.
1.3 If you authorise HKADE Group to send your diamond purchased via HKADE website directly to the HKADE jewellery partners on your behalf for HKADE jewellery partners’ setting or mounting services, you are deemed to accept that your diamond purchased via HKADE website are in good condition as stated in the HKADL verification report.